Performance optimisation
Preventive maintenance
Preventive maintenance is an essential part of a sustainable servicing strategy. With Minebea Intec, stable production processes, consistent product quality and reliable adherence to standards do not happen by accident.
We offer globally standardised preventive maintenance and repair services for all our products. These two service categories are conveniently combined into one service contract which we offer in five different levels. The clearly defined scope for each of these levels in combination with guaranteed response times give our clients total peace of mind.
Service contracts
As a customer of Minebea Intec, you can select your own service contract from a range of five service levels.
A1 Essential
The contract level A1 Essential includes calibration and/or conformity assessment according to legal requirements.
A2 Essential Plus
Preventive maintenance according to our global standards along with detailed maintenance reports form the basis of contract level A2 Essential Plus.
A3 Premium
With an A3 Premium contract, our clients can enjoy premium services such as exclusive access to our team of technical support experts.
A4 Premium Plus*
As part of A4 Premium Plus, our experienced servicing experts are available for up to 14 hours per day for technical support of the highest quality.
A5 Ultimate 24/7*
An A5 Ultimate 24/7 contract offers more services than any other, for example an exclusively assigned servicing hotline, technical support around the clock and much more.
*Service levels A4 and A5 are dependent on the device and not available in all countries.
Discover how to ensure high system availability here.
As our client, you can choose varying degrees of support depending on the contract level.
Quick access to experts
- Direct contact with our servicing experts via the central hotline or, on request, via a personal extension number
Qualified error reports
- Systematic training, for example during commissioning, enables staff to produce qualified error reports
Preventive maintenance
- Security thanks to experts trained by the manufacturer
- Professional device reports for client equipment ensure transparency and minimal downtime
Fast communication
- Quick response times to any request, be it by telephone, email or augmented reality
- Service times to match your needs – up to 24 hours per day
Availability of spare parts
- A vital prerequisite for reliable servicing. Different spare part packages to cover all devices
- Contract customers receive special discounts for all spare parts
Additional bonus
- We reward our clients for their trust, partnership and cooperation with guaranteed expert advice and discounts for products and services
